This article explains how to fix your decoder is running old software and needs to be updated now in GOtv.
If you are reading this post then I am sure you must have noticed an error on your GOtv that says, “Your Decoder is Running Old Software And Needs To Be Updated Now. The upgrade will start in 0 seconds and will take less than 10 minutes. Please do NOT interrupt the upgrade. Wait for video and audio to start again.”
This error has become so common in recent times among GOtv users. It’s not supposed to be an error, but an upgrade notice.
The GOtv decoder upgrade is supposed to start automatically in 5 seconds after the error appears, that’s why you will see a count-down timer.
But after the 5-second countdown, the decoder upgrade will refuse to initiate an update automatically.
Whenever this occurs, the upgrade will refuse to disappear. Not only that, everything on the remote will stop functioning. Even the buttons decoder also seizes to work too.
The few time I experienced this, it put me into confusion, as I was unable to watch my GOTV cable network for several hours, missing out on my favorite programs.
I tried almost everything possible, but all were futile. Had to check my second GOtv decoder. To my greatest surprise, there was no update or upgrade on that one, and it was working fine.
It came to my mind that I have the MyGOtv app which can be used to clear errors.
But after launching the app on my phone, the errors that can be cleared are E16 (Service is currently scrambled) and E30 (Checking the subscription status).
The current error “Your Decoder Is Running Old Software And Needs To Be Updated Now” can not be cleared with the app. That’s sad to hear.
Now to the big question, how to clear the GOtv error, your decoder is running old software and needs to be updated now.
Table of Contents
How to fix “Your Decoder Is Running Old Software And Needs To Be Updated Now” on GOtv
Method 1
Turn off, and turn on your decoder power from the power source.
Remember when this issue occurs the remote and power button on the decoder will stop working.
So to do this, you will have to turn off the power socket where your GOtv decoder is plugged in and turn it on back.
Doing this will restart/reboot the decoder. The error screen may go off and all will be fine.
If this doesn’t work, as it may not work in some cases, try the next method below.
Method 2
Use of command.
- Unplug your GOtv decoder from the power socket.
- While the decoder is unplugged press and hold p+ (Not on the Remote)
- Plug back the decode, and keep holding the +P button until “CODE” appears on your TV screen.
- When that happens, remove your hand from the p+ and press p- twice and p+ twice (Not on the Remote, those buttons are on the decoder), that should show as 0011 on the CODE spot on the screen.
- After that, hold till the screen proceeds to “FORCE UPGRADE” and begins the software upgrade download. Wait till the download is completed, your GO will be restored back to normal, and all the channels you subscribed for will be restored. See the image below.
Method 3
Contact GOtv customer care
Next, you may have to call GOtv customer care. To get the GOtv customer care details, you can check our article on GOtv contact details and customer care number.
Calling the customer care of GOtv might take a few minutes to get the GOtv agent to attend to you. Even if they do, you will be asked to restart your decoder.
Give it some time, this will definitely work, turn off and turn it on again in a couple of minutes the error screen will disappear, and all stations you subscribed for will start showing.
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How to fix error
1. Unplug the decoder
2. While unplugged press and hold p+
3. Plug the decoder back. U would see a notice ‘come’
4. Remove ur hand from the p+ and press p- twice and p+ twice (0011)
5. After that the software download would commence and stations would be restored
Is it ‘come’ or ‘code’
it worked, Thanks
You sure say your own work
Because am trying my own again now for the second time and it’s not working
Am seeing 1111 not 0011,please, how did you do yours?
Do you mean “Code” or “come” on number 3 @Uzor
And still can’t see (0011) if I press p- twice and p+ twice
If I do that on my decoder I only see (1111) please help out. Thank you
When you see the code spot, press _p twice and plus p twice.. note: don’t let it disappear.
How to fix error
1. Unplug the decoder
2. While unplugged press and hold p+ , the one in the decoder (Not on the Remote)
3. Plug the decoder back. U would see a notice ‘code’
4. Remove ur hand from the p+ and press p- twice and p+ twice (0011)
5. After that the software download would commence and stations would be restored
Reply
The force upgrade is not even loading
This is so disappointing
Even my Gotv app
It’s not activating
I have tried all that is adviced here, but all to no avail, l mean how long I’m I suppose to press and hold the p+ is it for 24 hours, well l did hold it more than that yet nothing happened.
It really worked thanks so much
Perfect
My decorder is not working, but it was registered by my wife’s phone number, and my wife as travelled out of the country 3 months ago and since then it was very hard for me to recharge from my own phone number, how can I change the phone number..pls help me, decoder IUC . 8062888322
Thats no issue, if a phone number is requested you enter the phone number that was used during the registration
You’re really a life saver, it worked like magic, guys this really works, just follow the instructions closely
It didn’t work for me. After everything it still went back to the upgrade screen
it did work without wasting time
How many hours or minutes am I going to wait for the upgrade
Thank you for so much. It worked out well.
My gotv decoder is working now. Thanks for this tips.
hi how u do ur own
pls decoder is running old software what can do
I have tried it yet it’s not working
My govt is not showing on the screen it’s show no signal and yet the decoder is on showing colour green what could be the broblem 8 bought it at 2019
Thank You It’s Working Now
If you press p- twice and p+ twice and still not working, it may network problem.wait for a few time and it again.
Thanks for the hint up…
That method 2 really worked ??
Thanks for your feedback.
Mine is not still working please help me
My go tv is running old software but have tried the method but still does that when the power goes off,I usually remove my go tv antenna so that I can enjoy my watching but am tired of doing this.so plz help me.
You make my day with the second method it work as directed av wasted alot of cards calling thank you for this well explanations you put here for people to follow.
Grateful
It’s my pleasure, am glad it was helpful…